It is the day you’ve been waiting for – your big interview! You’re dressed to the nines. You’ve highlighted your strengths and you’ve rehearsed your answers to assumed questions that interviewers could ask you. Just as you thought you are on a winning streak, the interviewer asks you a question, which you had not anticipated on answering – “Give me an example of a time when you had to deal with a difficult customer.”
You feel as though you’re lost in space and you start to stutter. You think to yourself, “Wait a minute, are they trying to trick me?”
Welcome to the wonderful world of behaviour-based interviews.